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COMPUTER SCIENCE AND INFORMATION TECHNOLOGY

Students in Charge: Milwaukee's Student Technology Services
Jennifer Smith
Editor, Teaching with Technology Today

ABSTRACT
Many campuses hire student workers to staff computer labs and provide technical support to their peers, staff, and faculty. The University of Wisconsin-Milwaukee has taken student information technology training a step further with the creation of Student Technology Services (STS), part of the Information and Media Technologies Division (I&MT). The most unique feature of the two-year-old organization is that STS is entirely student-run, from hiring to training to the provision of services. Currently, the students running STS manage a budget of $1.6 million, funded by technology fees in UWM tuition, state appropriations, and grants from private industry. STS aims to provide solid technical and customer-service training to student workers from diverse academic backgrounds, resulting in high-quality technical support for all members of the UWM community and enhanced employment opportunities for STS student workers upon graduation.
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The Teaching with Technology Today project consists of a web-based NEWSLETTER and WISLRNTEC, a companion listserv where members discuss technology, pedagogy, and student learning. TTT was instigated by the UW Learning Technology Development Council; it receives significant support from UW-Extension's Division of Continuing Education.