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United Airlines Update on Hurricane Sandy
United has issued an exception policy for Hurricane Sandy, which is expected to impact the East Coast of the U.S. beginning this evening, Sunday, October 28.
In preparation for the storm, United is limiting or suspending flights to or from several East Coast cities. No United operations are planned at hubs in New York/Newark (EWR) and Washington, D.C./Dulles (IAD) on Monday, October 29.
Affected customers may rebook travel to commence on or before November 4, 2012 via united.com, United Reservations, or through the issuing travel agency, and the change fee(s) and add collect(s) will be waived. Travel agents may make changes to tickets they have issued within the guidelines set forth by United by putting waiver code 7JCDI in the ticket designator box or OSI field. Refunds are permitted only if an impacted flight is cancelled or delayed at least two hours and should be requested through united.com/refunds or through the issuing travel agency.
As updates become available, we will communicate them to you.
Please see the list of impacted cities below. Agents who signed up for automatic updates through the Travel Agency Information Center (united.com/agency) will also receive this communication.
October 28, 2012
Press Release: Update on Operations During Hurricane Sandy
Severe weather, due to Hurricane Sandy, is expected to impact the Eastern U.S. beginning Sunday,October 28. As a result, United has canceled select flights to and from mid-Atlantic and Northeast airports beginning Sunday evening local time.
On Monday, October 29, United will limit or suspend service at several airports in in the region, including canceling all scheduled service to and from its hubs at New York/Newark (EWR) and Washington, D.C./Dulles (IAD). United expects to resume service on Tuesday at these airports, weather permitting.
Customers with travel to, from, or through the below cities between October 28-31, 2012 may reschedule their itineraries for travel through November 4, and the applicable change fee(s) and add collect(s) will be waived. Refunds are permitted in instances of cancelation or delays in excess of two hours. Changes may be processed via united.com, United Reservations or by the issuing travel agency. Travel agents are reminded to enter waiver code 7JCDI in the ticket designator box or OSI field.
Travelers will find the most updated information online at united.com, and travel agents are invited to find complete rebooking information under the “Important Notices” section on the Travel Agency Information Center at united.com/agency.