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  1. If you are using popup blocking software either turn it off or update it to accept the web based telnet URL. Try to connect.

  2. To see whether your browser is configured to use the Java Runtime Environment (JRE) or not, first open the Windows Control Panel. From the Start menu button, select Settings, then Control Panel to open the Control Panel. You should see the Java Coffee Cup logo icon on the Control Panel.
    • Double click on the icon to open the "Java Control Panel"
    • In the "Java Control Panel," select the Browser Tab
    • Make sure the box next to Internet Explorer, Netscape, or Mozilla is checked
    • If it is not checked, click the checkbox to enable the JRE for you Web browser
    • Click the Apply button
    If you do not see the coffee cup icon in the Windows Control Panel, you do not have the latest version of the Sun JRE installed on your computer. To install the JRE click this link and follow the instructions: Install the SUN JRE.
    After installing the JRE you may need to restart the browser.

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