Office of Risk Management

Europ Assistance

Europ Assistance is a program provided at no cost to State of Wisconsin (including University) employees while traveling abroad in the course and scope of their employment. This travel insurance program provides medical emergency assistance for worldwide travel while on business. Europ Assistance is designed to ensure the availability of competent health care as promptly as possible in situations where health care may not be available or is not up to US standards.

Europ Assistance operates a twenty-four (24) hour, seven (7) days a week, toll-free, emergency telephone assistance service. To access the emergency assistance services while traveling, please call one of the following emergency telephone numbers:

1-888-987-5920 (From within the U.S., Canada, Puerto Rico or U.S. Virgin Islands); or
From anywhere else in the World:
1-240-330-1571; Call collect if necessary.

In the event of a travel-related emergency, Europ Assistance will provide the following emergency assistance services:

Medical Assistance Services

  • Worldwide Medical and Dental Referrals
  • Monitoring of Treatment
  • Facilitation of Hospital Payments
  • Transfer of Insurance Information to Medical Providers
  • Medication, Vaccine and Blood Transfers
  • Dispatch of Doctors and Specialists
  • Transfer of Medical Records
  • Continuous Updates to Family, Employer and Home Physician
  • Hotel Arrangements for Convalescence
  • Replacement Corrective Lenses and Medical Devices

Travel Assistance Services

  • Replacement of Lost or Stolen Travel Documents
  • Emergency Travel Arrangements
  • Transfer of Funds
  • Legal Referrals
  • Translation Services
  • Message Transmittals
  • Emergency Pet Housing and/or Pet Return

Worldwide Destination Intelligence

  • Pre-Travel Information
  • Travel and Health Information
  • Real-Time Security Intelligence

Medical Evacuation and Rapatriation Services

  • Emergency Medical Evacuations
  • Transportation to Join a Hospitalized Member
  • Return of Dependent Children
  • Transportation After Stabilization Repatriation of Mortal Remains

Personal Security Services

  • Political Evacuation Services
  • Security Evacuation Services
  • Transportation After Political or Security Evacuation

Call Europ Assistance if you are away from home and:

  • You are involved in an accident requiring medical treatment
  • You have difficulty locating medical care
  • You have a medical problem and require translation services
  • You have any other serious travel difficulties.

In an emergency, go immediately to the nearest physician or hospital. Contact the nearest Europ Assistance Center. Be prepared to give your name, ID number and a brief description of your problem.