Office of Information Services
Services - Office of Information Services - UW System Administration
Provide for a HELP desk function for the fielding, management, tracking, and resolution of customer hardware, software, and network problems. Provide for customer training and education through classroom sessions and informal "brown bag" sessions.
Provide for application processing support on the mainframes, networks, UNIX, and desktops. Provide platform administration, communication, security, and maintenance.
Research and present product recommendations, procure the products, and provide ongoing maintenance. Maintain hardware and software inventory and control software licenses. Maintain disaster recovery plan.
Develop and maintain custom application solutions. Provide the planning, analysis, design, and project management services to translate customer business requirements into an application solution.
Manage information resources through data administration, data security, data base management, repository coordination, and development tool support.
Research and evaluate emerging technologies and methodologies associated with the development and support of information technology solutions.