Regent Policy Documents

SECTION 11: BROADCASTING POLICIES

11-2 BROADCAST STATIONS: PROCEDURES FOR HANDLING COMPLAINTS

(Formerly 80-7)

I. Introduction

Broadcast stations of the University of Wisconsin System are committed to providing service in the public interest, and access to broad-ranging opinions and ideas. As disseminators of information, cultural, and public affairs programs, these stations operate under provisions of the Communications Act of 1934 as amended, and rules of the Federal Communications Commission, in consonance with policy parameters established by the Board of Regents, which holds license for the stations.

In further recognition of their obligation to assure critical examination of ideas and issues, broadcast stations of the University of Wisconsin System welcome comments from their audiences. Some comments may take the form of complaints. This statement provides guidance for the procedures to be followed in processing complaints directed to a station or its personnel.

Any person who wishes to file a complaint about program standards, practices, policies, or procedures at a University of Wisconsin System broadcast station; or about the conduct of a member of the staff that the person believes violates University rules or policies, or is not in keeping with proper discharge of the staff member's professional duties, should send a written complaint to the general manager of the station in question.

Depending on the nature of the complaint, the general manager will handle the complaint as follows.

II. Complaints about Program Standards, Practices, Policies, or Procedures

If a broadcast station licensed to the University of Wisconsin System Board of Regents receives a complaint that involves program standards, practices, policies, or procedures, the general manager or his/her designee will investigate the complaint and respond in writing within five working days of receipt of the complaint.

If the complainant is not satisfied with the response, he or she may appeal in writing to the chancellor of the institution where the station is located.

In responding to the complaint, the chancellor shall seek the advice and counsel of appropriate standing faculty committee. The chancellor shall subsequently communicate in writing with the complainant within three weeks, to report a response to the complaint or the status of investigation into the matter, with a completed response to be provided in writing as soon as possible thereafter. In those instances where the complaint is found to be valid, the chancellor's response shall indicate corrective action to be taken.

The decision of the chancellor shall be final, except that the Board of Regents of the University of Wisconsin System, at its option, may grant a review on the record.

In a matter of exigency, where time is of the essence and the complaint is of a substantive nature, the chancellor, on sufficient showing by the complainant, may grant immediate review and temporary relief. Subsequent ultimate resolution of such a complaint, on merit and in principle, will be pursued under ordinary procedures of this section.

III. Complaints about the conduct of a staff member--faculty or academic staff

If the general manager receives a complaint containing allegations concerning conduct by a faculty member or an academic staff member that the person believes violates University rules or policies, or is not in keeping with proper discharge of the staff member's professional duties, the general manager shall refer the complaint immediately for review by the chancellor or his/her designee.

Upon review of the allegations, the chancellor or his/her designee may direct that the complaint be processed under appropriate Faculty Personnel Rules or Academic Staff Policies and Procedures of the institution in accordance with Wisconsin Administrative Code section 6.01 or 13.01, "Complaints." The chancellor shall notify the complainant within five days of the settlement or referral action taken and shall indicate that a completed response in writing will be made as soon as possible. The decision of the chancellor under procedures of this section shall be final, except that the Board of Regents, at its option, may grant a review on the record.

History: Res. 2250 adopted 10/10/80.


Return to the policy index

The Regent Policy Documents were adopted and are maintained pursuant to the policy-making authority vested in the Board of Regents by Wis. Stats. § 36. The Regent Policy Documents manifest significant policies approved by the University of Wisconsin System Board of Regents. This document is a ready reference for those charged with carrying out these policies. Unless noted otherwise, associated documents and reports may be obtained from the Office of the Secretary of the Board of Regents, 1860 Van Hise Hall, 1220 Linden Drive, Madison, WI 53706, ph 608-262-2324. http://www.uwsa.edu/bor/policies/