Academic Affairs

Academic & Career Advising Task Force

Advisor Competencies

Technical Knowledge and Skills

Brief description of competency: be knowledgeable of and proficient in the use of computer programs and systems that are essential to effective advising.

Summary of Competency's Main Points

  1. Familiarity with the information systems used at the local campus.
  2. Competence in accessing and using pertinent websites, list serves and software programs that contribute to advising activities.
  3. Use of e-mail and student portal technology at the local campus that enhances communication with students.
  4. Competency in instant access to institutional policy, procedures and/or on-line advising handbook.
  5. Knowledge of on-line records such as transcripts, degree audits, and transfer equivalence.

Those who develop training programs for academic advisors should include ways in which those they are training develop an understanding for the Conceptual, Relational and Informational elements of academic advising.

The following are questions to help guide you in the development of your training program.

CR I Does your training program for professional/faculty advisors include:
   X 1.  Training on the student information systems and data bases used at the local institution?
 X X 2.  Discussion on the pertinent websites available to advisors?
   X 3.  An introduction to the data gathering capacity of the local system?
 X X 4.  Training on where to find information on the referral services used in advising (health counseling, financial aid, other campus information resources)?
XX X 5.  Discussion/training on data collected on your campus; what is collected? where is it stored? How it can be used in advising?
XX X 6.  A review of how to use data from your systems? Who has access to information? What can be used and released?

Sample Questions to Include in Training

CR I Does ...
   X 1.  How do you determine a student's class standing when reviewing a degree audit?
 X   2.  How do you help a student decide whether he/she can graduate in two semesters in a particular major?
   X 3.  What grades does a student have to earn to attain good standing? The Dean's list?
XX   4.  How can an adviser communicate important information to a caseload of advisees?
   X 5.  How does an adviser help a student find scholarship information on-line?
   X 6.  What is the average ACT score for the in-coming freshman class? Which math courses do freshmen place into on your campus?
 X X 7.  How does an adviser assist a student transferring to your institution from a local 2 yr. technical school?

Training Activity/Case Study

Sam transfers to your institution after having attended three previous 2-year and 4-year institutions. His overall gpa is below 2.0. He wants to attend your institution for one year to save money by living at home and to improve his grades so he can finish his degree at Central State University. Sam asks you to evaluate his previous coursework to determine how it will apply to Central State's requirements, but he'd like to see how they would apply at your institution also. Sam is thinking of majoring in Business but is thinking perhaps you can help him determine a "back-up" major.

Questions for Group Discussion of Case Study

  1. What kind of information do you need to access to help Sam?
  2. What would you advise Sam regarding his current plan?
  3. What on-line resources would you refer Sam to in order to help?
  4. Are there other campus offices/services you might refer Sam to? Which ones?
  5. How would you assist Sam with his decision-making skills?
  6. Which on-line career sites would help Sam in assessing his skills and interests?